Before requesting
Eligible unpaid bookings can be cancelled immediately. Paid bookings require a request within the displayed window and review. The current default is 24 hours and may change, so check the period shown on your booking.
Scope
This Policy covers paid Markaz Iqraa bookings and programs on the website and apps and supplements the Terms. Payment channels and app stores may impose additional rules.
Unpaid bookings
An unpaid booking can be cancelled immediately while its Requested or Accepted status allows. No refund is due where payment was never completed.
Paid bookings
Submit a cancellation request before the session by the period displayed on the booking. The current default is 24 hours and administrators may configure it before booking; the displayed period controls.
The booking remains active during review. Submission is not automatic approval, and late requests may be ineligible unless law or an administrative decision requires otherwise.
Refund method
After approval, linked future sessions are cancelled and the eligible amount is credited to the Platform wallet. Where payment-channel rules or law require return to source, we use that method.
Bank or provider posting time is controlled by that provider and excludes independent bank or issuer fees.
Teacher or centre cancellation
If a teacher or the centre cancels a paid session, compensation is processed according to booking status and credited to the wallet or returned as required by the payment route. Rescheduling may be offered where appropriate.
Apple and Google purchases
App Store or Google Play purchases may require a request to the store and remain subject to its eligibility, decision, and timing. Markaz Iqraa cannot override a store decision or access full card details.
Used digital services
Once a digital service starts, a session is consumed, or paid content is opened, the eligible amount may be reduced or unavailable, subject to mandatory consumer rights and the purchase description.
How to request
Open the booking and choose cancel or request refund, then select a reason. If unavailable, email [email protected] or use official WhatsApp with the booking number only. Never send card details or passwords.
Review and decision
The team reviews payment status, request time, consumed sessions, and reason. The decision appears in the account or registered contact channel. Mandatory consumer rights remain unaffected.